Shipping Policy

1. Shipping Area

BEYOND GREEN TRADING SDN. BHD. currently delivers household appliances, cleaning products, storage items and other Goods to valid addresses within Malaysia only.

International delivery is not available. Orders requiring shipment outside Malaysia cannot be processed through our current delivery arrangements.

2. Free Shipping

Standard shipping within Malaysia is provided free of charge.

Customers will not be charged an ordinary delivery fee unless a separate special arrangement has been requested and accepted.

Any additional cost caused by an incorrect address, repeated delivery attempt or special customer request may be handled separately where applicable.

3. Delivery Timeframe

Orders are generally expected to arrive within 7 days after:

  • Payment has been successfully verified.

  • Product availability has been confirmed.

  • The order information is complete.

  • A valid Malaysian delivery address has been provided.

The seven-day period is an estimated delivery timeframe rather than a guaranteed delivery date.

4. Factors Affecting Delivery

Delivery may take longer because of:

  • Public holidays and non-working days.

  • High order or courier volumes.

  • Severe weather or transportation disruptions.

  • Remote or restricted delivery locations.

  • Incorrect or incomplete delivery details.

  • Large or heavy product handling requirements.

  • Events outside the reasonable control of the Company.

Where reasonably possible, the customer may be informed if a significant delay becomes known to BEYOND GREEN TRADING SDN. BHD.

5. Services Not Available

The Company does not provide:

  • Overnight delivery.

  • Same-day delivery.

  • Guaranteed next-day delivery.

  • International shipping.

Customers who require an item before a specific date should submit their orders early and allow sufficient time for preparation and delivery.

6. Customer Delivery Details

Customers must provide:

  • Recipient’s complete name.

  • Correct Malaysian delivery address.

  • Postcode, city and state.

  • Active telephone number.

  • Relevant access or delivery instructions.

The Company will not be responsible for a delay or failed delivery caused by inaccurate, incomplete or outdated information supplied by the customer.

Address corrections should be requested promptly through be_greentrading@outlook.com. Changes cannot be guaranteed after the parcel has been dispatched.

7. Large Household Appliances

Large or heavy appliances may require additional delivery preparation. Customers should ensure that entrances, corridors, lifts, stairways and other access areas can accommodate the ordered product.

The customer or an authorised representative should be available to receive and inspect the delivery. Any visible damage to the parcel should be recorded before the product is moved, installed or used.

Unless clearly confirmed otherwise, standard delivery does not automatically include installation, removal of an existing appliance or alteration of the customer’s property.

8. Parcel Inspection

Before opening the parcel, customers should record a clear and continuous unboxing video showing:

  • The unopened package.

  • The complete shipping label.

  • The external condition of the parcel.

  • Internal packaging and protective materials.

  • The product and all included components.

The video and original packaging should be retained if the received item is incorrect, damaged or defective.

9. Tracking Information

Tracking details may be provided after the order has been handed to the appointed courier.

Tracking updates and estimated arrival dates are controlled by the courier and may change during transit. They should be treated as general delivery estimates.

10. Failed Delivery

A delivery attempt may fail if:

  • The recipient is unavailable.

  • The customer cannot be contacted.

  • The delivery address is incorrect.

  • Access to the location is restricted.

  • A parcel held for collection is not collected.

The parcel may be held or returned by the courier. Further delivery arrangements may be necessary before another attempt can be completed.

11. Delayed Orders

Customers should contact be_greentrading@outlook.com if an order exceeds the delivery period stated in this Policy.

The customer should provide their name, order number and delivery details so that BEYOND GREEN TRADING SDN. BHD., Registration No. 202301032518 (1526441-V) can review the available delivery information.