Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to personal information collected by BEYOND GREEN TRADING SDN. BHD., Registration No. 202301032518 (1526441-V) when customers browse our website, purchase household products or communicate with us.

By submitting personal information through the website, customers acknowledge the practices described in this Policy.

2. Information Collected

Depending on the customer’s interaction with us, we may collect:

  • Full name.
  • Email address and telephone number.
  • Billing and delivery addresses.
  • Products ordered and transaction records.
  • Payment status and transaction references.
  • Customer service correspondence.
  • Cancellation, return, refund and exchange information.
  • Photographs, videos and documents provided for product claims.
  • IP address, device type and browser information.
  • Cookie and website activity information.

3. Purpose of Collection

Personal information may be used to:

  • Receive, confirm and process orders.
  • Verify payments and transaction status.
  • Prepare products and arrange delivery.
  • Provide order or shipping updates.
  • Respond to customer enquiries.
  • Assess cancellation, return, refund and exchange requests.
  • Maintain accounting and transaction records.
  • Improve website performance and customer experience.
  • Detect suspicious activity and prevent fraud.
  • Comply with legal and regulatory requirements.
  • Send optional promotional information where consent has been provided.

4. Payment Processing

Payments may be handled by independent payment gateways or financial service providers.

BEYOND GREEN TRADING SDN. BHD. may receive payment confirmation and limited transaction information necessary to fulfil an order. Complete card information is not normally retained directly by the Company.

The payment provider’s separate privacy and security practices may apply when a customer completes a transaction.

5. Disclosure to Service Providers

We do not sell customers’ personal information.

Limited information may be shared with:

  • Courier and logistics providers.
  • Payment gateways and financial institutions.
  • Website hosting and maintenance providers.
  • Security, fraud prevention and technical services.
  • Accountants, auditors and professional advisers.
  • Government agencies or enforcement authorities where required by law.

Only information reasonably necessary for the relevant service or legal purpose will be disclosed.

6. Cookies and Website Activity

Cookies may be used to maintain shopping cart functions, remember visitor preferences, support checkout, understand website activity and improve performance.

Customers may manage cookies through their browser settings. Some Website functions may not work correctly if necessary cookies are blocked or disabled.

7. Data Protection

Reasonable technical and organisational measures are used to reduce the risk of personal information being lost, misused, altered or accessed without authorisation.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should take suitable steps to protect their devices, passwords and account details.

8. Retention of Information

Personal information will be kept only for as long as reasonably required for order fulfilment, customer service, accounting, legal compliance, fraud prevention and dispute resolution.

Information that is no longer required may be securely deleted or anonymised, subject to applicable record-keeping obligations.

9. Customer Requests

Subject to applicable requirements, customers may contact the Company to:

  • Request information about their personal data.
  • Correct inaccurate or outdated details.
  • Withdraw consent for optional promotional messages.
  • Raise a concern about the handling of their information.

Identity verification may be required before a request is processed. Certain transaction records may continue to be retained where required for legal, tax, security or dispute purposes.

10. External Links

Our website may contain links to third-party websites or services. These external platforms maintain their own privacy and security practices.

BEYOND GREEN TRADING SDN. BHD. is not responsible for the content or personal data practices of an independently operated website.

11. Policy Updates

This Privacy Policy may be updated to reflect changes in our operations, technology or legal responsibilities. The revised version will apply after it is published on the website.

Privacy-related questions or requests may be sent to be_greentrading@outlook.com.